You can find a full list of shipping methods by heading to our delivery information page. We offer a number of options to suit your needs. Please be aware that services can vary based on your country or location.

You can find a full list of shipping costs by heading to our delivery information page.

You can track the status of your order at any time. Log into your account by using the email address used to place the order, and select the order to see more details. Alternatively, follow the links in your order confirmation or shipping confirmation emails.

If you are based in the UK, we sometimes ship from our European warehouse. Due to customs processes, it typically takes 3-4 working days for your package to reach the carrier in the UK. During this time, you may see the status "Awaiting Carrier Pickup" or "With Sender" for a few days. Rest assured, the parcel is still on the way you'll receive live updates as soon as your order arrives in the UK. If you are not based in the UK, this status may show for a small period of time. The parcel will have been shipped but not yet scanned at the carrier's hub, so this will be a temporary status. We recommend signing up to any SMS alerts to get the latest live tracking updates.

We are sorry to hear that your new shiny new Altra shoes are taking longer than expected to arrive. If it's been more than a week since the expected delivery date and your tracking hasn't updated, you can get in touch with our Customer Care team who will be happy to help.

You can find a full list of countries we ship to by checking out our Delivery Information page. We're always looking to expand our shipping network and we plan to reach more countries in the near future - stay tuned!

We’ve recently been upgrading our systems to deliver the best experience possible. As part of this, we’re temporarily unable to support delivery to a small number of locations with our current infrastructure, including some destinations we previously shipped to.

This currently affects the following locations: Albania, Andorra, Bulgaria, Croatia, Egypt, Estonia, Greece, Holy See (Vatican City), Hungary, Jersey, Jordan, Latvia, Lebanon, Lithuania, Montenegro, Norway, Oman, Romania, San Marino, Slovakia, Slovenia.

For customers in these regions, we recommend using our Store Locator to find an authorised local retailer.

If your order arrives with any damage to the packaging or products, or if something doesn’t match what you were expecting, please contact us and let us know straight away so we can assist you. As a reminder, you can return your items within 30 days of delivery.

You can easily place an order following a few steps:

1. Search, choose and add to the Shopping Cart your favourite Altra products.

2. To complete your order, select your shipping and payment method.

3. You will receive a confirmation e-mail

After you have confirmed your order, you will receive an automatic generated e-mail confirmation from our Altra Online Store.

First check your spam filter. If you still have not received your confirmation e-mail, please contact us and our team will assist you.

Once your order has been placed, it can be cancelled within 30 minutes using the 'Cancel Order' button on either the 'order status' or account page. After 30 minutes you can no longer cancel your order, but if once delivered you wish to send an item back to us, you can do so free of charge. Please click here to see our returns policy and instructions.

The legal age requirement for buying online is 18.

We recommend making sure you clear your browser cookies and cache, or another browser. If you still have problems, feel free to get in touch and we'll do our best to help you.