Refunds & Exchanges

How long does a refund take?

Once your return shipment arrives at our warehouse, it will be inspected for quality, which may take a few business days. We will notify you upon receipt of the items. If the return meets our requirements, a refund will be issued within 10 working days (depending on the payment method) of the confirmation email. The refund will be processed to your original payment method.

Returns

What if I don’t like the shoes I ordered?

You can return your items within 30 days of receiving them. Just make sure they are new and unused and in their original packaging. Currently we are unable to offer exchanges (although this is something we're working on), so we would refund you and a new order would need to be placed.

What requirements must my return meet?

Please make sure the item is returned in its original condition - complete, in its original packaging, and in a new/unworn condition. You’re welcome to try the product on indoors and check the fit and features, as long as it’s handled with normal care. You can follow our returns process and find out more information by clicking here.

When can I return my order?

You have up to 30 calendar days to return your order from the delivery date.

How do I return my order?

You can find a full list of steps and instructions on how to return by reviewing our Returns Policy.

How do I know if you have received my return?

As soon as we receive your return we will notify you via e-mail.

Can I exchange my order for a different model, size or colour?

We currently don't offer exchanges, although it is something we're working on. If you are interested in a different size or colour, you will need to return the item(s) and place a new order.

Your return will be refunded once it has been received and processed at our warehouse. Please see our Return Policy for more details on how to return.

How much does it cost to return?

Returns are currently free of charge. Please check out our Return Policy for more details.