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Once your return shipment arrives at our warehouse, it will be inspected for quality, which may take a few business days. We will notify you upon receipt of the items. If the return meets our requirements, a refund will be issued within 10 working days (depending on the payment method) of the confirmation email. The refund will be processed to your original payment method.
You can return your items within 30 days of receiving them. Just make sure they are new and unused and in their original packaging. Currently we are unable to offer exchanges (although this is something we're working on), so we would refund you and a new order would need to be placed.
Please make sure the item is returned in its original condition - complete, in its original packaging, and in a new/unworn condition. You’re welcome to try the product on indoors and check the fit and features, as long as it’s handled with normal care. You can follow our returns process and find out more information by clicking here.
You have up to 30 calendar days to return your order from the delivery date.
You can find a full list of steps and instructions on how to return by reviewing our Returns Policy.
As soon as we receive your return we will notify you via e-mail.
We currently don't offer exchanges, although it is something we're working on. If you are interested in a different size or colour, you will need to return the item(s) and place a new order.
Your return will be refunded once it has been received and processed at our warehouse. Please see our Return Policy for more details on how to return.
Returns are currently free of charge. Please check out our Return Policy for more details.
Offer valid online at altrarunning.com with selection of the "Ground" shipping option. Offer is for the USA and Canada excluding Puerto Rico and any US territories, which incur a flat fee of $16.50 for delivery. Actual delivery times may vary. Not valid at any retail store. No adjustments on previous purchases. Not redeemable for cash. Cannot be combined with any other offer or discount. Void where prohibited, taxed or restricted. Offer subject to change without notice.
Must be placed by 1:00 PM ET Monday-Friday to be processed and shipped the same day. Overnight and express delivery arenot eligible for P.O. boxes. Please note that we do not ship overnight on weekends or holidays. Overnight orders placed on Friday before 1:00 p.m.ET will be delivered on Monday. Overnight orders placed on either Friday after 1:00 pm ET, Saturday, or Sunday will be delivered on Tuesday.
We ship orders on business days. “Business days” are Monday through Friday, and exclude federal holidays within the United States. Holidays include: Martin Luther King Day, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving, Christmas and New Year's Day.
Deliveries to PO Boxes and APO addresses ship via USPS. All other deliveries ship via UPS or FedEx.

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