Subscribe to our newsletter to stay up to date with the latest news on Altra's collections and to get your hands on amazing promos! Signing up is super simple. You will have the possibility to sign up thanks to the reserved section available on the bottom page of the website. Navigate to the newsletter section on our website and fill in the required information. If you run into difficulties or have any doubts, please do not hesitate to contact our Customer Care team.

If you wish to unsubscribe from our newsletter and to stop receiving communications from Altra, click on the "unsubscribe" link in any of our newsletter email. If you run into difficulties or have any doubts, please do not hesitate to contact our Customer Care team.

Once your order is placed and processed, you’ll receive a confirmation email. Your payment will be debited at the time of order or after shipment, depending on the payment method used. You can find out more on our Payment Policy page.

All our prices include local value-added tax (VAT) which will be listed separately at checkout together with any shipping costs.

You can find a full list of accepted payment methods by reviewing our Payment Policy page. Methods may vary by country or location.

We ensure high security of data on our Altra Online Store. All credit and debit card transactions are processed by Adyen Limited and its group companies, a secure online gateway that will be responsible for holding and handling information related to your payment details. In addition, your bank details are sent to our server using SSL encryption (Secure Socket Layer) and transferred to a completely secure environment.

Your payment may have been declined for one of the following reasons:

Your card may be expired. Please check that your card is still valid.

You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

After subscribing to our newsletter you’ll get an email with a welcome promo code entitling you to 10% off your first purchase. Promocodes cannot be combined with other current promotions. Any exclusions will be highlighted in your welcome email.

Your welcome code will expire 30 days from when we issue it to you, and this will be highlighted in the email we send you. The code can be used only once.

To use your promo code, add items to your basket and head to checkout. You will find the discount code field in the order summary where you can enter your promo code.

You cannot add a promo code after your order has been finalised. If the order is still being processed, you can cancel it and put through a new order.